Frequently Asked Questions

Creating My Account

How do I register at PDC?

You will be asked to share your details (your full name, business email, phone number, etc.) before making the first purchase. You also have the option of directly registering at “My Account” page where you need to submit your business email. Once you click on that Register button, you will receive your account details on registered email. Further, you can edit your password and account details.

 

About Our Services

Can I change or cancel my order?

Changes or cancellations to an already placed order can be done in two ways:

  1. By sending an email to the account manager assigned to you for this delivery (the details will be in your order confirmation email).
  2. By calling our customer services helpline at +1-773-312-3937.

While we will make every attempt to change your order, additional charges may apply if work on the request has begun or if the scope changes significantly. Therefore, please make changes as soon as you can.

How are you so affordable?

We value all of our relationships and always seek long-term relationships with our clients. We therefore price our services to attract and retain as many customers as possible. Moreover, our experienced team, customized processes and operational set-up in India allows us to keep our operating costs low and we pass these savings on as an added advantage to our clients.

 

Making Payments

Do I have to pay PayPal Transaction Fee?

Yes, you do have to pay PayPal Transaction Fee. PayPal charge us 4.4% + $0.30 USD per sale on our website, through invoice or online payments. Accordingly, we do charge per order which is equivalent to 4.4% of total amount of a selected order/ or, package. Please read PayPal transaction fee information for more details

Are my payment details secure?

Absolutely. We take payments only through PayPal which is considered as one of the most trusted payment gateway. Please read payment security information for more details

Can I order without a credit card?

We have a wide range of payment options. We accept valid credit / debit cards or PayPal account based payments. Additional payment options will be announced when they become available.

What payment methods can I use?

We accept valid credit / debit cards or PayPal account based payments. Please refer to the FAQ section on ‘Ordering a TM search / monitoring package’ for details on how to purchase. You need to either sign in “My Account” or share relevant details when checking out.

 

Delivering Your Report

Can I track my order?

Yes. You can view your order status on the “My Account” page.

 

Troubleshooting

Forgotten your password?

If you have forgotten your password, go to page “My Account” and reset your password by clicking on “Lost your password?”. Enter your registered email address and “Password Reset Instructions” will be sent to your entered/registered email address (Generally, “Password Reset Instructions” email delivery takes 2-5 minutes).

I am still confused – What do I do?

No Problem! We are here to help you – e-mail us to discuss your requirements.